Everything between the wall jack
and the audit file.

Endpoint detection with a 24/7 human SOC behind it. Analysts review detections before they reach you, and confirmed threats are isolated automatically. Compromised Microsoft 365 accounts are handled the same way — sessions revoked, malicious inbox rules removed.

Allowlisting rather than blocklisting. Software that has not been approved does not execute, which removes the entire category of threats that arrive as something nobody has seen before. Ringfencing then limits what approved applications are permitted to reach.

API-based rather than a mail gateway, so nothing is queued and mail lands immediately instead of arriving minutes late. Links are checked at the moment they are clicked, not only on delivery — which catches the common trick of sending a clean link and weaponizing it days later. Spam routes to junk; genuinely dangerous mail is held back rather than delivered with a warning banner nobody reads.

Zero-trust access for staff working from homes, job sites, and other countries. Granted per application and per identity rather than by placing a device on the network, so one compromised laptop is not a route into everything else.

We do not install a third-party monitoring agent. Device configuration, compliance policy, and application deployment run through Intune; identity, conditional access, and reporting through Entra. Fewer agents on the endpoint, one policy engine, and management that lines up with the tenant you already pay for.

Encrypted backup of Microsoft 365 with seven-year retention. This matters more than it sounds during ransomware: OneDrive keeps roughly 100 versions of a file, and encryption routines routinely rewrite a file well past that — exhausting version history and leaving nothing clean to roll back to. Dropsuite keeps its own copies outside that mechanism entirely.

Verifies caller identity through Authenticator, Duo, SMS, or Teams before an account is touched, and lets your staff verify that an engineer calling them is genuinely ours. It also runs our multi-channel intake — Teams, SMS, WhatsApp, portal, live chat, phone.

Attended and unattended remote sessions for support work. Sessions are logged and tied to a verified request, so remote access stays auditable rather than becoming a standing open door.

Every client environment documented in one system — configurations, procedures, and credentials — so any engineer on our team can work your account without a handover call. Clients who want their own visibility into it can be given access on request.